If you are waiting for a response to an access to information request sent to the Canada Border Services Agency (CBSA), the wait could be long. Until eternity.
Radio-Canada has learned that approximately 12,000 access requests, and potentially thousands of other documents related to those requests, such as emails, statistics or investigative reports, are currently untraceable, after a computer issue affected the federal organization.
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CBSA”,”text”:”Upgrade to CBSA infrastructure”}}”>Upgrade the city's infrastructureCanada Border Services Agency
It will be the cause of the problem. This is amazing maintenance
which was performed on February 8, is back Some files […] It cannot be accessed
“, explains Jean-Pierre Potvin, spokesperson for Shared Services Canada (SSC), the federal agency responsible for digital services.
CBSA”,”text”:”The work was not expected to impact CBSA services”}}”>The work was not expected to have an impact on the organization's servicesCanada Border Services Agency
he adds.
The Canada Border Services Agency says its “processing capacity” to access information requests is now back to normal.
Photo: Radio-Canada/Ivanoh Demers
The final effect is unknown
In total, Servers”,”text”: “An issue affecting 40 servers out of 1,700”}}”>The problem affected 40 of the 1,700 servers
Managed by Border Services, it represents 16,000 access to information requests, some dating back to before 2021. Orders recovered”text”:So far, 4000 orders have been retrieved”}}”>So far, 4,000 applications have been recovered
Mentions Jean-Pierre Potvin.
Despite many reminders, noCanada Border Services Agency no São Paulo Consensus Unable to indicate whether thousands more documents related to access to information and protection of personal information (ATIP) will one day be found.
ATIP ofCanada Border Services Agency He was crushed. Without it, filesHint from'Canada Border Services Agency remains inaccessible”text”:The information has not been deleted or compromised. In fact, during the process of adding storage, the index file that provides links to all CBSA ATIP files was overwritten. Without it, CBSA ATIP files remain inaccessible”}}”>The information has not been deleted or compromised. In fact, during the process whose goal was to add storage capacity, an index file was created that provides links to all the files in itHint from'Canada Border Services Agency He was crushed. Without it, filesHint from'Canada Border Services Agency remains out of reach
Details by Jean-Pierre Potvin.
The true impact of the outage will not be known until efforts to restore inaccessible data are completed.
This incident and its consequences for thousands of access-to-information requests are not shared with their authors, who must pay $5 for these requests. Only a press release, posted online on the Border Services website in February, briefly reports the event.
However, emphasis São Paulo Consensuswill cause this problem Processing delay
.
Conservative Senator Claude Carignan denounced the long processing times for requests for access to information.
Photo: Canadian Press
Very disturbing
according to experts
Radio-Canada realized this problem by chance, when relaunching Radio-CanadaCanada Border Services Agency After an access request does not honor the 30-day response deadline (A new window) Provided in the Access to Information Act.
This is very disturbing. There is a fundamental problem
The judge is lawyer Michel Drapeau, who specializes in this law.
There needs to be an investigation to understand what happened and make sure no more data is lost
he maintains.
An example of this would be thousands of unprocessed requests, dating back several years Lack of transparency
Canadian Border Services, Senator Claude Carignan believes.
There is no desire to settle these demands. He claims that this is illogical. One thing is for sure, it is poorly managed. This shows that this government is ambiguous [qu’]He lost control of the situation. Sad thing.
This government has completely lost control of access to information.
Canada's Information Commissioner, Caroline Maynard, has spoken out firmly against the federal government on the issue, citing… Chronic problems
And one The situation is unfortunate
.
At the beginning of the year, Ottawa urged an end to the “culture of secrecy.”
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