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$2,700 was withdrawn from his account due to a “technical glitch” at the National Bank

$2,700 was withdrawn from his account due to a “technical glitch” at the National Bank

Customers of the National Bank faced a very unpleasant surprise on Friday when a “technical glitch” led to several people being mistakenly debited for amounts ranging from a few hundred to thousands of dollars.

Such is the case of Sophie Bouchard, who saw more than $2,700 withdrawn from her account via a bank transfer she did not make.

“I had just gone to the grocery store and used a credit card that I don’t normally use for a low amount, and I wanted to go and pay right away, and when I got to my account I panicked because I saw $0,” she explains in an interview with LCN.

“Already $2,736.41 has been withdrawn from my bank account,” she continues. It was marked “transferred” and when we went to check, we saw nothing, and we couldn’t tell who the transfer was made to.

MI Bouchard was not the only person to report such a situation, as several people wrote to the National Bank on X (formerly Twitter) to express their concerns.

“Almost $2,500 was withdrawn from my account for several hours…it’s starting to get long,” says one user.

“My credit card was charged $900 and suddenly I’m waiting to find out how and when I will get a refund,” says one user.

The financial institution finally indicated via a post on X (formerly Twitter) at the end of the afternoon that the whole thing was due to a computer problem.

“A technical glitch is currently affecting some Interac transport transactions. Rest assured that we are doing everything we can to restore the situation as quickly as possible.”

m treatmentI Bouchard was compensated overnight from Friday to Saturday.

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“Yesterday when I went to bed it was almost midnight and I didn’t have the money in my account, and then this morning it showed up again,” she said. It’s still worrying. We do transfers and we think they are safe and I was wondering if I should use another payment method.

The National Bank did not provide further details on when this incident will be resolved for all affected customers.

Watch the full interview in the video above