SAAQclic’s New IT Failures

At dawn, around 7 a.m., an automated message warned the user that SAAQ was “currently improving its services” and that the platform would be back “soon.” Therefore, no service associated with the platform was available online, and according to our information, the outage also affected some personal services.

The company also specified on its website that “additional delays” can be expected at the service point and on the phone, and recommended users without an appointment not to come to the branch.

The technical issues were finally resolved in the mid-afternoon, just before 2 p.m., but as the power outage continued for several hours, “an increase in traffic is expected, which may cause additional delays to some service points,” the group’s spokesperson warned. , Gino. Desrosiers, via email.

He promised that “in the coming days and depending on the situation, working hours at service points will be extended to compensate for the delay resulting from maintenance work,” explaining that the Bureau will reschedule “a good number of appointments that were scheduled for October 16, all as soon as possible.” maybe.

Quebec did not want to comment on the matter, but the Liberal opposition did not hesitate. “What has been the cost of Eric Kjaer’s failure so far? When studying the credits we learned that the costs have already reached 2.6 million. Today, after 6 months, SAAQclic’s failures are accumulating week after week at the same rate as dollars are fleeing,” insisted Michelle Setlakwe, critic of cyber and digital security.

There is no effect on the data

Earlier, the company confirmed that the service outage “will not have any impact on customer files” and the data they contain. She said, “The delays associated with maintenance work scheduled for Sunday night into Monday extended beyond the planned period, which led to the interruption of some services,” refusing to provide further details about the reason for this new outage.