A UK restaurant owner has warned colleagues to be vigilant after he caught a customer putting a hair in his meal to get a refund, while watching CCTV.
“I was disgusted and angry – really angry. There are people willing to risk the reputation of the company and the employment of its staff for a £12.95 meal,” Tom Croft, owner of The Observatory pub in Blackburn, said on Thursday.
Last week, the 32-year-old owner had to refund a roast beef dish worth £12.95, the equivalent of about $22, after a customer caused a scene in the restaurant because of hair on his wife’s plate.
Except that after paying the full amount for the dish, Tom Croft decided to look at images from his pub’s CCTV cameras to make sure all his staff had tied their hair, British media reported.
At the time, he claimed to have found images that showed the woman leaning over to whisper in her partner’s ear, before taking one of her hair and placing it on the latter’s plate.
“We have never seen anything like this before. If we don’t find the CCTV footage, our reputation will be a major concern. People don’t want to eat in places where there is hair in the food,” said the restaurant owner, who has been running the restaurant for five years. Sorry.
The latter also wants to warn other companies to remain vigilant against unscrupulous individuals who may attempt “similar” schemes to leave without paying.
He insisted, according to what was reported by The Mirror newspaper, saying: “You have to keep your eyes open.”
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