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A new outage for the Al Reem network, the second in less than 24 hours

A new outage for the Al Reem network, the second in less than 24 hours

Réseau Express Métropolitain (REM) service was affected for the second time in less than 24 hours on Thursday morning, when ice fell on Quebec, due to a technical fault linked to the light rail's screen doors.

At least that's what CDPQ Infra, the Caisse de dépôt subsidiary that operates the network, indicated this morning. The outage was initially estimated to be approximately twenty minutes.

At around 9 a.m., service resumed, but was running slowly, with long travel times. “There was a short moment when the service was interrupted, but it resumed more quickly than expected,” confirmed Michelle Lamarche, Communications Director at CDPQ Infra.

Result: Users are once again stuck on the train due to mishaps. “Near de Cartier station, there is a train that we will have to return to the station manually to get people out,” admitted M.I Walking.

It confirms that the outage is not related to the freezing rain that fell in the greater Montreal area on Thursday morning. The freezing drizzle that began Wednesday evening continued until shortly after 8 a.m. Thursday. The sky should then be overcast for the rest of the day, while temperatures will remain below freezing.

Officially, it was a “landing door problem” that caused this new outage, according to the manager, who once again published his backup plan with buses from the Réseau de Transport de Longueuil (RTL).

This is the second outage in just over 12 hours for the REM network, which also experienced an outage on Wednesday evening, during peak hour, around 5 p.m.

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The depository fund then attributed the event to a “control system failure,” before announcing a gradual recovery about an hour later.