Sunwing passengers, victims of major delays due to the carrier’s computer network failure, were stuck in a shuttle for more than two hours, causing panic Monday in Montreal Trudeau.
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Passengers who were going to fly to Punta Cana in the Dominican Republic say they have been through hell. These Sunwing agents were invited to board the shuttle to finally take their flight.
However, this bus had to take them back to the station, because the flight did not leave in the end.
The problem is that instead of letting passengers off, carrier officials let them off the terminal because their flight could still have departed.
Passengers panicked because airline officials refused to open the door to let them out.
Someone set off the fire alarm, young children, including a six-month-old baby, started crying, and the mother started screaming.
The person who filmed the video showing the scene said travelers started knocking on windows to get out. Some say they felt like they had been taken hostage.
“We cheated for three hours in a small shuttle to get to the plane. It was a total panic. They took us hostage there,” a TVA Nouvelles passenger said.
Like other travelers who have experienced the fallout from this major crash, the man said he had no information from the airline.
“We rented a room at the Marriott, and we have no other choice. This morning it’s still the same. The flight scheduled for 6:10 a.m. was delayed until 8 a.m., 9:30 a.m…..we don’t know when we’ll be leaving.”
A traveler who witnessed the chaos said she sympathizes a lot with the families and children caught up in the same situation.
“Seeing families with children spending 24 hours like this is unacceptable,” she explains.
Sunwing’s flight to Punta Cana was scheduled to depart at 9:30 on Wednesday morning and was eventually postponed again.
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