Facebook announces new difficulties in accessing its services

Instagram, WhatsApp, Facebook Messenger and Workplace apps were disrupted again Friday by a technical process initiated by the company, a disruption far from the giant blackout that completely paralyzed these services for several hours on Monday.

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According to the specialist website Down Detector, the problems started appearing shortly after 6:00 PM GMT on Instagram, and to a lesser extent on Facebook Messenger and WhatsApp.

However, the situation appears to have already been resolved after two hours, as the number of people reporting incidents to the Down Detector site has fallen sharply.

A Facebook spokesperson confirmed to AFP around 9:20 p.m. GMT that the issue had been resolved and services had been fully restored.

“Our sincerest apologies to all those who were unable to access our products in the past few hours,” he said in an email. “We fixed the problem and everything should be back to normal now,” he added.

The reason for the outage was a configuration change and it affected users around the world.

But Facebook said it had nothing to do with what happened on Monday.

All of the company’s services, from WhatsApp to Instagram, Messenger and Oculus, remained inaccessible for nearly seven hours, preventing billions of users from viewing their messages and news feed.

Facebook clarified the next day that the outage was caused by a mass error during a routine process on the protocol to create a viable path between a computer and a website.

Social networks regularly experience breakdowns of varying duration; According to website editor ToolTester, Instagram alone saw more than 80 apps last year in the US.