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U-Haul abandons customers the day before moving in

U-Haul abandons customers the day before moving in

Dozens of angry Quebecers have denounced U-Haul, which canceled their truck rental the day before they moved from 1he is July.

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“My heart broke three laps when they told us on June 30. The lady who works at U-Haul told me over the phone that she had just canceled 40 more people to say they got off the trucks. Roxanne Dufresne slammed.

She and her boyfriend made the reservation several months ago. The couple were finally able to move into their new home in Trois-Rivieres yesterday thanks to another company that came to their aid. They claim to have put an end to the American rental company for good.

“U-Haul is now giving us $50 in compensation, but we’re really making fun of it. It cost us a lot of money.” […] We’ve been through a lot of stress. My friend filed a complaint and we are considering filing a class action because we know many are in the same situation we are in Quebec,” Roxanne Dufresne says.

The magazine Yesterday I also collected about fifteen testimonies like this from across the county. Everyone agrees that they went through “hell” this week and are now demanding compensation.

Saved by his relatives

Maryse Beaudry was supposed to help her son move yesterday in Quebec City with a U-Haul truck that had never seen color.

“My son, Philip Elliott, booked the truck for several weeks. But they called us the day before to move in to say they didn’t have a truck for us after all. We were just so pissed, it’s just too normal,” M. criticizes.I Pewdry.

Fortunately, her partner had a small trailer. Finally he made his son’s move.

“It was a very hard process. We succeeded because we didn’t have a lot of distance to go and there was no rain. I think of people who had to move an entire house for example who would have experienced that, it’s horrible,” says Maryse-Beaudry.

‘moment of panic’

Longueuil resident Felix Demers booked a truck at U-Haul last April for his scheduled 1st move.he is July.

Felix Demers learned on Wednesday that his U-Haul mobile van has been cancelled.  However, they had to move on Thursday.  He never wanted to use the services of this company again.

Felix Demers / Courtesy

Felix Demers learned on Wednesday that his U-Haul mobile van has been cancelled. However, they had to move on Thursday. He never wanted to use the services of this company again.

To make matters worse, he learned two days before moving that his reservation had been canceled because the branch had closed its doors without notifying him in recent weeks.

“It was a moment of panic at first. Then, I called U-Haul and we finally found a truck in Bromont. But the bottom line was that I was notified in advance via email that the branch had been closed and that my reservation had been cancelled. I won’t deal,” Mr. Demers complains. With this company again.”

Patrick Primo, president of U-Haul in Eastern Quebec, acknowledges that “demand has outpaced supply in some areas” in the province.

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“The COVID pandemic and restrictions at the border have slowed the flow of traffic into Quebec from the Maritimes and the south, more than usual,” Mr. Primo said in an email written only in English.