Race against time to retrieve Air Canada tickets

There is only one month left for those with tickets and packages purchased with Air Canada after February 1, 2020 to be compensated. If you want to claim your credit for a trip, hurry up: you have until June 12th.

Also read: Pierre Carl Bellado is no longer interested in Transat

Also read: Q1 2021: A net loss of $ 1.304 billion for Air Canada

Those who purchased their tickets directly online must complete a form on the Air Canada website; Others must go through their travel agency.

“It’s already close to 50 to 65% of the cases that are already settled, so all of our cases have been submitted, 95%, and a large, large portion has already begun to be repaid. For Transat, the process is relatively new, so we’re still in the file submission stage. Eric Poissonnault, Vice President of the Federation of Quebec Travel Agencies, “I expect to pay the costs in three weeks, roughly one month, for everyone.”

Ottawa has committed $ 1.4 billion in the nearly $ 6 billion assistance plan to Air Canada to make travel credit payments.

The airline does not yet have figures for how many customers have taken advantage of it.

For Air Transat customers, the deadline is August 26 this summer.

Management fee

For their part, consumer associations received calls from plaintiffs, who were billed by travel agencies for an administrative fee of up to $ 400.

“There, we are assessing whether these fees are correct or not, because we have to see what is stipulated in the contract,” said lawyer Sylvie de Bellevuell.