The state-owned company announced on Thursday that Loto-Québec’s activities will gradually resume and will soon return to normal.
Sales were paralyzed for a few days, due to a Loto-Québec system update that failed on the night of September 10-11.
Loto-Québec indicated that its customers should be able to purchase lottery tickets and check their tickets at all retailers, on lotoquebec.com and through the lottery mobile app.
The outage in Loto-Québec has affected many outlet owners across the province, and customers are starting to lose patience.
“[Les clients] are not happy. They don’t interact well. Alimentation Jolicoeur, owner of Alimentation Jolicoeur, explains that customers call 10 times a day to see if it’s working.
For retailers, the outage at Loto-Québec caused a significant revenue loss.
It’s an additional purchase [pour nous]. It’s clearly a good loss of income.”
Yesterday, Lotto Quebec was betting on a return to normal on Thursday.
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