Madam Kwan's CEO: Consistency and Quality Key to Our Success

A TASTE OF MALAYSIA

Madam Kwan's CEO: Consistency and Quality Key to Our Success

CEO of Madam Kwan’s restaurant Datin Maureen Ooi first took on the job to continue her mother-in-law’s legacy. But the astute businesswoman has bigger plans for the brand. She speaks to AWANI Review’s Cynthia Ng.

“She keeps on reminding us in the early days that what’s not good enough for you to put in your mouth, is not good enough for anyone,” says Datin Maureen Ooi, CEO of the Madam Kwan chain of restaurants. And the ‘she’ that Maureen refers to is none than her mother-in-law, Kwan Swee Lian, whom the Madam Kwan restaurants are named after. “At that time, most of us still had regular job. I was actually doing membership services in a...

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