Customers who purchased a non-refundable air ticket starting no later than February 1, 2020, but did not travel, will benefit from it. Payment is not automatic; Travelers must apply online or through a travel agency by June 12th.
Customers can request a refund nowAir Canada said in a statement released on Tuesday.
The air carrier specifies that:
- The new policy targets customers who have non-refundable tickets and whose flights have been canceled or who have voluntarily canceled their flight due to COVID-19 since February 1, 2020;
- Effective April 13, 2021, customers purchasing non-refundable tickets for flights that have subsequently been canceled or rescheduled departures more than three hours away from schedule will have the option to request a refund;
- The airline will not receive a refund of commission on refunded tickets processed by partner travel agencies.
The interview took place at all morningJacob Charbonneau, co-founder and CEO of Vol en tard (VER) – a company that supports Canadian passengers in their efforts to obtain compensation from airlines – explains that this announcement has been impatiently awaited.
It is a victory for consumers.
Ottawa announced on Monday a The total budget is $ 5.9 billion for Air Canada As part of its assistance to the Canadian aviation industry.
Would an envelope of 1.4 billion dollars be enough?
If he’s satisfied with that ad, Jacob Charbonneau, co-founder and CEO of VER, remembers he’s been clamoring for several months.
Concrete actions for domestic consumers The amount advertised may not cover refunds.
Thus, a $ 1.4 billion fund is welcome, but Air Canada currently has $ 2.3 billion in travel credits issued at this time.
Mr. Charbonneau said he was awaiting more information at the moment on how these payments would be made.
What about other airlines? Asking himself.
Will we also have to wait over a full year to finally get justice for travelers?
It will probably be necessary to be patient, says Mr. Charbonneau. He noted that WestJet was the first airline in the country to provide compensation for domestic flight cancellations attributed to the pandemic. The company estimated that it would take six to nine months to process the claims.
Mr. Charbonneau does not fail to point out
The Canadian Transportation Agency (CTA) has been slow to act.
It accuses him, among other things, of being awarded to air carriers
Extension of the regulatory deadline for responding to passenger compensation claimsWhile the authorities in Europe and the United States have been more active since the start of the crisis.
VER also welcomes Air Canada’s commitment to
Restricting certain expenditures, particularly in relation to the remuneration of senior executives. Thus, their salaries would be set at $ 1 million annually as long as the carrier did not pay off their loan..